A New Chapter for The Playtime Store

We wanted to write a note to our community of parents, families, and the occupational therapists who use and love our soft play every day.

The Playtime Store is now under new ownership and management. We took it over because we believe in what these products do. Our ball pits and soft play sets are used by paediatric occupational therapists to support sensory development, motor skills, and balance, and we want every family's experience to match the quality of the product.

We've listened to recent feedback and rebuilt how the business runs. Here's what that looks like today:

• Every order ships from our Australian warehouse. We hold our own stock locally and dispatch from our warehouse in Brisbane, Australia, so you're buying from a local business.
• Real-time order tracking. You'll get a tracking link the moment your order leaves our warehouse, so you always know where it is.
• Responsive, Australian-based support. We aim to reply to every enquiry within one business day, whether you reach us by email or through the support chat on our website.
• Easy cancellations before dispatch. Changed your mind? You can cancel any order any time before it ships.
• Built for real play. We choose durable, easy-to-clean materials designed to stand up to everyday use.

We're committed to open communication and to earning your trust through how we operate, not just what we say. If you've had an issue with a past order, we'd like to hear from you, so please reach out and we'll do our best to make it right.

Thank you for welcoming us into your homes.

The Team at The Playtime Store